1. Introduction
RyoCloud respects your privacy and is committed to protecting the personal information necessary to provide its hosting services.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, how long it is retained, and what rights you have regarding your personal data.
RyoCloud operates from Thailand and handles personal data in accordance with applicable laws, including Thailand's Personal Data Protection Act (PDPA).
This Policy applies to RyoCloud's public website, billing portal, hosting services, and official customer support channels.
2. Information We Collect
RyoCloud collects and processes information reasonably necessary to operate its services.
2.1 Account and Discord Information
Customers are required to link a valid Discord account to use RyoCloud hosting services.
Depending on the registration and account-linking process, we may collect:
- RyoCloud account identifiers
- Account email addresses, where provided or required
- Discord User IDs
- Discord usernames and display names
- Discord profile pictures, where available
- Associations between Discord accounts and RyoCloud accounts
This information is used for account identification, authentication, service management, and customer support.
RyoCloud does not request or store your Discord password.
2.2 Hosting and Service Information
Our hosting systems may process:
- Purchased hosting plans
- Server identifiers and configurations
- Allocated CPU, RAM, swap, and storage resources
- Service creation and expiration dates
- Renewal, suspension, and termination records
- Resource usage and operational status
- Application logs and diagnostic information where necessary for service operation, troubleshooting, or security
- Files and information stored by customers on their hosting servers
Customers are responsible for ensuring that applications and data uploaded to their servers comply with applicable laws and third-party platform requirements.
2.3 Payment and Billing Information
RyoCloud uses a manual account-credit top-up system.
Customers request credit top-ups through private Discord support tickets.
When processing a top-up, we may collect:
- Requested top-up amounts
- Preferred payment methods
- Discord account identifiers
- Payment receipts or screenshots
- Payment transaction references
- Payment dates and amounts
- Payer information appearing in payment evidence
- Payment verification records
- Issued redeem-code and redemption records
- Account credit balances and transaction history
Supported payment methods may include PromptPay, TrueMoney Wallet, and USDC or USDT on supported EVM-compatible blockchain networks.
Cryptocurrency transactions may also involve publicly accessible blockchain information, including transaction hashes, wallet addresses, token details, and network identifiers.
We use payment information to verify transactions, issue account credits, maintain billing records, prevent fraud, and resolve payment disputes.
RyoCloud does not require customers to provide online banking passwords, payment PINs, or full payment card credentials.
2.4 Technical and Security Information
Our website, billing platform, hosting infrastructure, and security providers may automatically process:
- IP addresses
- Browser and device information
- Login timestamps
- Session identifiers
- Access and security logs
- Network activity information
- System errors and diagnostic records
This information supports authentication, service reliability, troubleshooting, abuse prevention, security monitoring, and applicable legal obligations.
2.5 Customer Support Information
When customers contact RyoCloud through Discord support tickets or other official channels, we may process:
- Discord account information
- Ticket messages and timestamps
- Uploaded attachments
- Payment verification evidence
- Technical support information
- Support request history
- Ticket transcripts
Support information is used to respond to requests, investigate technical problems, verify payments, resolve disputes, and maintain appropriate operational records.
3. How We Use Your Information
RyoCloud processes personal information for the following purposes:
- Creating and managing customer accounts
- Linking Discord accounts
- Providing hosting services
- Managing allocated server resources
- Processing credit top-ups and redeem-code redemptions
- Verifying payments and maintaining transaction records
- Responding to customer support requests
- Investigating fraud, abuse, and security incidents
- Maintaining service reliability
- Enforcing applicable service terms
- Complying with legal and regulatory obligations
Where applicable, processing may rely on performance of a service agreement, compliance with legal obligations, legitimate operational or security interests, or consent where required by law.
Certain information is necessary to provide hosting, verify payments, or manage accounts. If required information is not provided, RyoCloud may be unable to deliver the relevant service.
We do not sell customers' personal information.
4. Discord Integration
Discord account linking is mandatory for using RyoCloud hosting services.
We use information supplied through the authorized Discord account-linking process for identification, account management, and support.
RyoCloud does not require Discord passwords.
Ordinary account linking does not intentionally request access to private Discord messages, unrelated servers, or contact lists.
Customers may review connected applications through their Discord account settings.
Removing authorization may affect access to features that depend on Discord integration. Existing account associations may remain until removed through an appropriate account-management or deletion process, subject to legal requirements.
RyoCloud also uses Discord as an official support and payment communication channel.
Discord processes personal information under its own Privacy Policy:
5. Data Sharing and Third-Party Services
RyoCloud may share limited personal information with third-party providers where necessary to operate its services.
These providers may include:
- Discord: Account authentication, account linking, and support communications.
- Cloudflare: Website delivery, network protection, and infrastructure security.
- Ticket Tool: Management of Discord support tickets, ticket transcripts, messages, attachments, and related support information.
- Hosting and infrastructure providers: Operation, connectivity, security, and maintenance of hosting services, where applicable.
- Payment providers: Processing or verification of supported payment transactions.
- Advertising and analytics providers: Processing of relevant website information where applicable services have been enabled and appropriate disclosures or permissions have been provided.
RyoCloud may also disclose information when required by law or when reasonably necessary to investigate fraud, abuse, or serious security incidents.
Access to customer information is restricted to authorized personnel and service providers with legitimate operational needs.
RyoCloud does not sell personal information to advertisers or data brokers.
6. Data Retention
RyoCloud retains personal information only for as long as reasonably necessary for service operation, billing, dispute resolution, security, and compliance with applicable legal obligations.
Account and Discord-Link Records
Account information and Discord account associations are retained while the corresponding RyoCloud account remains active.
Following account deletion, personal information that is no longer required will generally be deleted or anonymized within 14 days. Information subject to mandatory legal retention requirements, including applicable user-identification records, may be retained for longer.
Payment and Billing Records
Payment evidence is generally retained for up to 90 days after verification, unless longer retention is necessary for disputes, fraud investigations, or legal obligations.
Billing and financial records subject to statutory recordkeeping requirements may be retained for the legally required period.
Support Tickets and Transcripts
RyoCloud uses Ticket Tool to manage Discord support tickets and store conversation transcripts.
Transcripts are retained according to Ticket Tool's applicable retention settings. Copies separately stored or exported by authorized staff may be retained for different periods where necessary for support, dispute resolution, security, or legal compliance.
Security and Access Logs
RyoCloud aims to retain routine security and access logs for up to 90 days, subject to the applicable system configuration.
Computer traffic records and user-identification records subject to mandatory retention requirements are retained for the periods required by applicable Thai law.
Records related to ongoing security investigations, disputes, or legal obligations may be retained longer where necessary.
Server Files and Backups
When a customer's hosting server is permanently deleted, its associated files are permanently removed from RyoCloud's hosting storage.
RyoCloud does not maintain backups of deleted customer servers and cannot recover their files after permanent deletion.
Customers are responsible for maintaining their own independent backups.
Legal Retention Requirements
Once the applicable retention period expires, personal information will be deleted or anonymized unless continued retention is required or permitted by law.
7. Data Security
RyoCloud uses reasonable technical and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, and loss.
These measures may include:
- Access controls and restricted administrative permissions
- Secure communications
- Infrastructure security configurations
- Account authentication and authorization
- Monitoring for suspicious activity
However, no online system can guarantee absolute security.
Customers are responsible for protecting their account credentials, Discord accounts, API keys, bot tokens, and other sensitive application information.
Payment receipts and sensitive information should be submitted only through private support tickets.
Customers should not publicly share redeem codes or payment information.
8. Cookies, Website Preferences, and Advertising
8.1 Essential Cookies and Sessions
RyoCloud and its infrastructure providers may use cookies, session identifiers, and similar technologies to support:
- Account authentication
- Security and abuse prevention
- Website functionality
- Session management
- Language, currency, and theme preferences
Some preferences may be stored locally in the visitor's browser.
8.2 Infrastructure and Security Technologies
Cloudflare and other infrastructure providers may process technical information or use security-related technologies to protect the website and services.
Such information is processed according to the applicable provider policies and legal requirements.
8.3 Advertising and Analytics
RyoCloud may use third-party advertising services, including AdMaven, on its public website.
Advertising verification metadata does not necessarily indicate that active advertising or tracking scripts are enabled.
If advertising or analytics services are activated, the relevant providers may process information such as IP addresses, cookies, browser identifiers, page visits, and advertisement interactions, depending on the technologies used.
RyoCloud will provide additional disclosures and consent or choice mechanisms where required by applicable law.
If additional advertising platforms, including Google AdSense, are introduced, this Privacy Policy will be updated where necessary to reflect the actual data-processing practices.
RyoCloud does not represent that any particular advertising platform is currently active unless it has been implemented.
9. Your Privacy Rights
Subject to applicable law, including Thailand's Personal Data Protection Act (PDPA), individuals may have the right to:
- Request access to their personal information
- Request correction of inaccurate or incomplete information
- Request deletion of eligible information
- Request restriction of certain processing activities
- Object to certain processing activities
- Request transfer of eligible personal data
- Withdraw consent where processing relies on consent
- Submit complaints to the appropriate data protection authority
These rights may be subject to legal conditions, exceptions, and reasonable identity verification.
RyoCloud may request verification of account ownership before processing requests involving customer information.
Privacy-related requests may be submitted through RyoCloud's official support channel.
10. Account Deletion
Customers may request deletion of their RyoCloud accounts and associated personal information.
Before processing a deletion request, RyoCloud may require verification of account ownership.
Account deletion may permanently remove access to hosting services and associated account information.
Hosting server deletion results in permanent removal of the server's files, without recovery copies maintained by RyoCloud.
Customers should create independent backups before requesting account or server deletion.
Certain billing, payment, security, or legal records may remain where retention is required or permitted by law.
Information maintained by independent third-party providers may also be subject to their respective retention and deletion procedures.
11. International Data Processing
Some service providers used by RyoCloud, including Discord, Cloudflare, and Ticket Tool, may process or store personal information outside Thailand.
Where international transfers occur, RyoCloud will address applicable data protection requirements.
Third-party providers may maintain their own data-processing, storage, and retention practices, as described in their respective privacy policies.
12. Changes to This Privacy Policy
RyoCloud may update this Privacy Policy to reflect changes in services, technical systems, data-processing practices, or applicable legal requirements.
Material changes will be communicated through the billing portal, official website, or another appropriate notification channel.
The latest version will be made available through RyoCloud's official website.
13. Contact Information
For privacy inquiries, personal data requests, or concerns, customers may contact RyoCloud through its official support channel.
Service: RyoCloud
Website: https://ryocloud.asia
Billing Portal: https://billing.ryocloud.asia
Discord Support: https://discord.gg/WqyCmWXE
Country: Thailand